![]() You can install the tool by clicking here. ![]() If your phone is not starting or appears to be stuck, you can also recover your phone with “My phone does not start up or respond option” (only available for Windows Phone 8 models). This process may take some time depending on your internet connection, and you cannot use your phone during the installation. Follow the instructions shown on the tool. The latest version of your phone software will be installed, and your phone will restored back to the factory settings. If possible, create a backup of your phone’s content before starting the installation. Note! Using Nokia Software Recovery Tool erases all personal content on your phone. ![]() Use the Volume buttons to navigate to Wipe data/factory reset, and then press the Power button to select it. 2.Press the Volume Down button until you access the Recovery mode. If prompted, select the correct USB mode on your phone: Nokia Suite or Modem. Long press and hold the Volume Down button and the Power button meanwhile until the phone turns on. Start Nokia Software Recovery Tool, and connect your phone to your computer with a compatible USB cable. If possible, make sure that your phone is fully charged. Download and install Nokia Software Recovery Tool to your computer.
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